How Can We Help?
Get support for Lobsta products, find answers to common questions, or reach out to our team.
Frequently Asked Questions
Quick answers to common questions
How do I get started with Lobsta?
Choose the option that fits your needs: LobstaCloud for instant managed hosting, LobstaKit for self-hosting, or LobstaBox for plug-and-play hardware.
What AI providers are supported?
Lobsta works with Anthropic (Claude), OpenAI (GPT-4), Google (Gemini), and local models via Ollama. You bring your own API keys.
Is my data private?
Yes! With LobstaKit and LobstaBox, your data never leaves your server. LobstaCloud uses end-to-end encryption and we never access your conversations.
Can I cancel my LobstaCloud subscription?
Yes, you can cancel anytime from the customer portal. There are no contracts or cancellation fees.
What's included with LobstaBox?
LobstaBox includes the hardware unit, USB-C power adapter, pre-installed LobstaOS, lifetime software updates, and community support access. Ships Q2 2026.
How do I request a refund?
Contact us at support@redlobsta.com within 30 days of purchase. We offer a full refund guarantee.